Exchange & Return Policy

Damages and issues
Please inspect your order upon reception and contact us immediately with images and videos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


To start a return, you can contact us at admin@theartgallery.online. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@theartgallery.online.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item based on an agreed replacement with The Art Gallery.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

• EU Customers – Right of Withdrawal

  If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.

  To exercise your right of withdrawal, sign in to your customer account and submit a return or cancellation request directly from your order page: [paste your customer accounts URL here]

  Once we receive your withdrawal request, we will refund your payment within 14 days. Refunds will be issued using the same payment method used for the original purchase.

  This right of withdrawal does not apply to certain products, such as custom or personalized items. Please review the full policy for details.